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      Managing Your First Try Order

      Steps & what to expect for your first Try order

      Congratulations on receiving your first order through the Try with Mirra service! 🎉

      Here's a step-by-step guide to ensure the process is smooth for both you and your customer.

      Article Summary:

      1) Order Received: Pack and ship the order as usual

      2) Trial Period: When the order is delivered, we will contact the customer to complete the order in our Customer Portal

      3) Order Completion: When the order is complete, we'll send you an email summary. For items purchased, you'll receive the payment as usual through Shopify. For any return requests, promptly email a return label to the customer if you have chosen to do this manually.

      Step-by-step managing your first Try order:

      1. Order Notification

        You'll receive an alert for the order in Shopify as usual, marked with a "Try with Mirra" tag. The total value will show as "$0," indicating payment is pending, but rest assured, the customer's card details are securely saved.
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      2. Processing the Order

        Pack and dispatch the order as per your usual process.
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      3. Customer's Trial Period

        The trial period commences upon delivery. We'll contact and remind the customer to finalise their choices within the trial time.
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      4. Customer's Selection

        The customer will be directed to the customer portal to select which items they wish to keep or return, and request a return label if necessary.
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      5. Order Summary Notification

        When the customer completes their order, you'll receive a summary email detailing their choices, including items kept and items being returned.

        1. Items Purchased: Payments for items kept will be processed as usual through your Shopify account.

        2. Returns Requested: If manual return label sending is part of your settings, promptly email the return label to the customer.
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      6. Receiving Returns

        Inspect any returned items quickly to confirm their original condition and re-stock the items. In the unlikely scenario there is an issue with the returning items, you can make any necessary adjustments tot he return as per your store's policy.