Update your ShipHero settings to seamlessly integrate with Try with Mirra
Integrating ShipHero with your Shopify store allows for seamless fulfillment of "Try with Mirra" orders while ensuring payments are only captured when customers decide to keep the items. This guide provides step-by-step instructions to configure ShipHero to import authorized orders and manage payment capture appropriately.
1. Adjust Order Import Settings
- Configure Authorized Orders Import:
- In your ShipHero dashboard, navigate to Settings > Integrations.
- Click on Shopify and then go to Settings.
- Ensure the option "Only import orders into ShipHero that have been paid for" is unchecked. This will allow ShipHero to import orders that are authorized but not necessarily paid, such as those pending customer approval post-trial.
2. Configure Payment Capture Settings
- Prevent Automatic Payment Capture:
- Ensure the setting "When an order ships in ShipHero, charge that order in Shopify" is unchecked. This is found in the same section where you adjust order import settings. It's crucial to prevent ShipHero from automatically capturing payment when an order ships, respecting the "Try with Mirra" policy that charges customers only for items they decide to keep.
Support Note: For further assistance or questions about setting up these configurations, please reach out to the support teams at ShipHero or Try with Mirra. They are prepared to offer detailed guidance and support.