Integrations
      Back to home
      1. Help Center
      2. Integrations

      Integrating with Other Returns Portals

      Integrating alongside your other Return Portals

      Many brands use third-party returns platforms such as Loop, ReturnGo, or similar to manage their standard return workflows. The Try with Mirra platform includes its own dedicated Returns Portal, designed to handle the unique flow and requirements of Try Before You Buy (TBYB) orders.

      This means you can confidently run both systems in parallel - using your regular portal for standard orders and Mirra’s portal for TBYB.

      Compatibility with Other Returns Portals

      • Simultaneous Use
        You can continue using their existing returns portal for non-TBYB orders while using Try with Mirra’s portal for TBYB returns, there is no conflict.

      • Dedicated TBYB Portal
        Our platform is specifically optimised for TBYB workflows, including return requests, exchanges, and payment authorisation tracking. It gives customers a smooth experience while supporting your operational requirements.

      Why Use the Mirra Returns Portal for TBYB Orders?

      • Tailored Experience
        Our portal is built for how TBYB works, giving customers clear steps to finalise or return items based on what they’ve tried.

      • Operational Clarity
        Segregating standard and TBYB returns reduces confusion and avoids errors in providing refunds and store credits where the original has not been captured.

      Important Action: Add a Rule to Auto-Reject TBYB Returns

      To avoid confusion, we highly recommend adding a rule to your returns platform (e.g. Loop, ReturnGo) to not automatically accept any return requests on orders that include the order tag Try with Mirra.

      • This prevents customers from initiating a return in the wrong place.

      • You can customise the rejection message with:

        “This order was placed using Try Before You Buy. Please complete your order or request a return through the Try with Mirra Customer Portal. You’ll find your link in your order confirmation email or SMS.”

      This ensures customers are guided to the correct flow, avoiding delays or double-handling.

      Integration Steps Summary

      • Continue using your main returns portal for regular, paid orders.

      • Use Try with Mirra for all TBYB orders (automatically tagged in Shopify).

      • Add a reject rule in your returns portal for orders tagged Try with Mirra.

      • Link customers to the Mirra Customer Portal in order confirmations or your FAQ/help pages.

      Customer Communication Tips

      • Include clear instructions in confirmation emails and SMS.

      • Add a note to your returns page or FAQ explaining which portal to use for different types of orders.

      • Train your support team so they can direct customers appropriately.


      Support Note: If you’re unsure how to add the reject rule or set up your portals correctly, contact our team — we’re happy to assist and make sure it’s running smoothly.