Discount & Promo Codes for Mirra Orders

How Discount and Promo Codes Work with Mirra Orders

Supported Discounts

• Fixed Percentage Off:
  • How It Works: These discounts apply normally to orders.
  • Setup Advice: Set these up as "product discounts" in Shopify to avoid them inadvertently applying to the Restocking Fee should the customer return all items.
  • Entering Discount Codes: Customers should enter any applicable discount codes at the initial checkout stage. This ensures that the discounts are processed correctly as part of the transaction.

Unsupported Discounts

• Fixed Dollar Amount Off (e.g., $20 off):
  • Issue: Shopify allocates these discounts proportionally across all items. For example, if a $20 discount is applied to two items and only one item is kept, each item will have a $10 discount applied, complicating the final pricing if items are returned.
• Buy x, Get x Offers:
  • Issue: These types of offers created in Shopify's discount section are currently not compatible with Mirra orders due to their complexity in splitting during partial returns.
• Gift Vouchers:
  • Issue: A customer must use a credit/debit card to place the initial order. However, the customer can use a gift voucher when completing the order in the customer portal.

• We have introduced a section in our app where you can create dedicated Mirra discounts. For example, set up promotions like "Buy 2, get 10% off" in order to encourage customers to purchase more items.

• Setting Up Automatic Discounts:
  • Navigate to the discount section in our app.
  • Create and configure automatic discounts that trigger based on the items in the customer's cart during their Try period. These promotions can incentivize larger purchases and enhance customer satisfaction.